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Refund Policy
Premass Overseas Services Pvt Ltd.
At Premass Overseas Services Pvt Ltd, we strive to deliver the highest level of service and transparency. We understand that unforeseen circumstances may arise, and we aim to handle refund requests in a fair and professional manner. Please review our refund policy carefully before availing any of our services
Refund Policy Terms:
No Refund Policy Applies For:
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Visa rejections, delays, or denials by any embassy, consulate, or immigration authority.
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Rejections by universities, institutions, or employers.
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Change of mind, personal reasons, or withdrawal after services have commenced.
How to Request a Refund:
Refund requests must be submitted via email to:
📧 Refunds.premassoverseas@gmail.com
Please include your name, service availed, reason for the request, and supporting documents (if applicable).
Application & Processing Fees
All application and processing fees are non-refundable once the process has been initiated, as they cover administrative costs and third-party services
University Application Fees
These are non-refundable as per university/college policies.
Visa Processing Fees
Fees paid towards visa processing are non-refundable, even in the case of visa rejection.
Training & Coaching Services
Refunds are not applicable once training sessions or courses have commenced.
Flight Bookings & Travel Assistance
Refunds are subject to airline and travel agency policies and may vary depending on the booking terms.
Exceptional Cases
Refunds may be considered only in cases of proven error or negligence on our part. Such requests must be submitted in writing within 60 days of the issue and will be reviewed on a case-by-case basis.
